$2500 to save my hard drive

Received a phone call from an eager customer last week. Adrian (not her real name) was a sole operator small business. Her business consisted of her and a single PC located at a retail location she leased.

Adrian recently (last 12 months) purchased a new desktop PC for her work.  She saved all of her client’s documents on her hard drive ‘My Computer’.

Unfortunately for her, the hard drive on her newish PC crashed and failed. Worse still, was that she never backed up her work. Not even to a USB stick.

Adrian contacted her PC guy her advised her that she should send her hard drive to a hard drive restore centre in Melbourne who would weave some magic and restore as much of her data as they could.

Adrian received her data back luckily for her and so she could continue to work, but the bill was $2,500. I seriously couldn’t believe my ears.

Adrian saw a Carbonite listing I had placed in a Women’s Business Forum and contacted us wanting to find out more. She couldn’t believe how affordable it was.

She advised me that the data restore bill would cost her a month’s takings. That is quite a bit for a small business in today’s environment.

After completing her 30 day trial, Adrian has since purchased a 12 months subscription.